05-01-2019 01:46 PM
I have MX452 Printer. It's connected to laptop through usb cable.
IJ Network Scanner Selector Ex is disabled so I do not scan over the network.
Everything works fine.BUT
It starts scanning documents fine but halfway through a large document scan it says:
Can not communicate with scanner for these reasons:
Scanner is turned off (it's not)
It is disconnected from LAN (How do I know)
Signal strenth is poor (I'm not using wireless network)
Network connection prohibited by security software (NO - why does this happen in mddle of scan job)
Different scanner on networkis selected. (this only scanner)
Code is 2.157.50
Canon does not support MX452 printer anymore even though this code is relevant to other printers and canon says call customer support.
Any suggestions on troubleshooting.
05-02-2019 03:16 AM
Hi BC9392,
To better assist you additional information is needed. Please respond with the information below:
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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