how to prevent my printer from shadowing the character

[JohnRxB]

windows 10
dell laptop
Canon Pixma mg5420
Support Code 5100
Says to stop printing.
and i can't clear the code.
the Printer is not printing anything

[Patrick]

Hi JohnRxB,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.