05-16-2019 02:02 PM
Instructions say to turn off, unplug, replug.
Have done this several times to no avail.
The paper tray was not closed when this message appeared - we only close it when adding paper to tray.
Anything else we can try?
05-18-2019 05:35 AM
The 6001 support code indicates the paper output tray is closed. Opening the tray should resolve the support code.
In the event that the support code remains perform a power reset, the following steps will assist you: