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Occasional Contributor
Posts: 7
Registered: ‎01-02-2019

Re: Canon MG5700 printer -printing words with a double shadow.

My printer has suddlenly started pringting some words wiht a shadow. Only now and then (it is random) in a single document! Do the heads need cleaning?

Thank you.


@MaddydNielsen wrote:

Thank you - that seems to have worked.

Hopefully it will continue!

Maddy Nielsen.

 


 

Product Expert
Posts: 702
Registered: ‎11-19-2018

Re: Canon MG5700 printer -printing words with a double shadow.

[ Edited ]

Hi MaddyDNielsen,

 

I would recommend performing a nozzle cleaning. Please click HERE for the steps. Once the cleaning is done, please print the nozzle check and compare it to the nozzle check that opens by clicking the article I sent you.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 7
Registered: ‎01-02-2019

Re: Canon MG5700 printer -printing words with a double shadow.

Thank you. Will give this a try.

Occasional Contributor
Posts: 7
Registered: ‎01-02-2019

Re: Canon MG5700 printer -printing words with a double shadow.

Cleaned the nozzle and also did a  deep clean on the print head. Also did an alignment but shadows still there and print hard to read at times!

 

HELP - any other suggesttions?

 

Tahnks,

maddy.

 

Product Expert
Posts: 702
Registered: ‎11-19-2018

Re: Canon MG5700 printer -printing words with a double shadow.

Hi MaddyDNielsen,

 

You can try cleaning the encoder/timing strip in the printer. Please click HERE for the steps to clean the encoder/timing strip.

 

Does this help resolve the issue described?  If so, please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 7
Registered: ‎01-02-2019

Re: Canon MG5700 printer -printing words with a double shadow.

Have tried cleaning the timing strip as suggested, but I still have shadowing. It prints one line perfectly and then the next three to four lines have shadows, so much so it is almost impossible to read. Ready to throw away this uselsee printer. Very frustrated.

Anything else I can try? Am using refillable cartridges and have done so for a while. Only recenty had this problem. iMac OS Yosemite 10.10.5

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Occasional Contributor
Posts: 7
Registered: ‎01-02-2019

Re: Canon MG5700 printer -printing words with a double shadow.

Further to my comment above. I have just purchased at great expense new cartridges!! Nothing appears to have changed. However I have discoverd if the print is converted to all blue - or all red - there is NO ghostling. Only seems to happen with the black.  Any thoughts??

Thank you!

Product Expert
Posts: 702
Registered: ‎11-19-2018

Re: Canon MG5700 printer -printing words with a double shadow.

Hi MaddyDNielsen,

 

Please print a nozzle check by following the steps HERE and let us know if it looks like the picture below:

 

We look forward to your reply

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