08-16-2019 01:33 AM - last edited on 08-16-2019 09:18 AM by Danny
I know it was stupid, but I am trying to figure out what to do after being stupid. I put yellow ink into the Magenta tank. The printer is new, has never been turned on. So I am open to listening to suggestions that might make this printer be OK eventually. I haven't put any in the Yellow tank. I was wondering it this ink has anti-bleed chemicals in it. I know that some inks do such that when two colors come in contact, the pigment percipatates out. I am hoping this is not the case for when I try to fill the tank with the correct color in the future.
Solved! Go to Solution.
08-16-2019 08:37 AM - edited 08-16-2019 08:38 AM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. To date, we have not put out any product using the model name "GL5020," but the printer you're describing sounds similar to the PIXMA G5020. Is that what you're using, or is it something else?
That, and any other details you'd like to give will help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
08-16-2019 10:06 AM - edited 08-16-2019 10:09 AM
The printer may never be the same or "OK".
This is why, The amount of $$$ you might need to spent to try resolve this will likely be prohibative.
You can try to siphon out as much of the incorrect ink as possible, then fill with the correct color and perform many
cleanings until the tank has been flushed out. Have never looked at a tank, so have no idea if removing ink is even possible.
Maybe send it to Canon for repair? <<< that definitely won't be cheap.
Either way, it wll probably cost you in ink, time, shipping or repair the same amount as a new device.
08-16-2019 10:17 AM
08-17-2019 09:07 AM
Agree. Thought this might be the case. At this point, call Canon. Tell them what you did and see what they recommend. They might even help.
08-21-2019 11:56 PM
UPDATE: I was able to obtain a syringe with a blunt 4” 25 Gage needle and use it to pull as much most of the yellow ink from the Magenta tank and placed it in the Yellow tank. Then I refilled the Magenta tank with the correct ink. From that point I went through the setup steps provided. The printer seems to be functioning well, so I think if there are problems with the color, it will improve as more ink gets flushed through the system. I think I could have used a 14 gage needle and it would have fit down in the tank. I needed most of the 4” length to reach the bottom of the tank. So far so good.