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New Contributor
Posts: 1
Registered: ‎09-03-2017

Problems Getting New MX920 to Work

Oh where to begin.


The printer appears twice in the dropdown menu. Sometimes a black icon opens in the dock. When that happens, it seems to want to print with the printer cable plugged in. Otherwise I get a "Printer not connected" message. Other times I get a gray icon, which seems to signify wireless printing. 


How do I tell the difference in the rolldown menu?


Default settings when printing from Chrome are for 4 x 6 or A4 paper, which took a while to figure out why I was getting an upper tray error message. This is annoying if it has to be reset every time.


And when wireless printing starts it does not always finish the job. 


Let's start with these issues.



Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: Problems Getting New MX920 to Work



Troubleshooting with our support group will be needed to narrow down the cause of the two options you described. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.


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