05-08-2018 03:55 PM
Reading other threads, I fear this can't be solved, but here goes.
I just today received a new printer I ordered, and I can't even get past the setup phase. I've plugged it in, removed all of the tape, and I get an error message Support Code 1851 The paper output tray is not pulled out correctly.
I go through the steps to pull it out, and then I get an error message Support Code 1300 Paper Jam and remove the paper from the following locations: Paper output slot, feed slot, Inside of the scanning unit.
No paper has even been put into the computer. I've unplugged it and turned it off and on several times. Same messages.
05-08-2018 04:05 PM
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05-09-2018 05:24 PM
Clearing support code 1851 should also resolve support code 1300. A video with instructions for clearing support code 1851 can be found HERE.
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05-09-2018 05:32 PM
06-21-2018 07:42 PM
Same here but I had already went through all the clearing points wich pretty much had me tear down the paper transport system. After reading your solution I just removed the dvd loader completly
09-08-2019 10:15 AM
I set up the printer. It worked but then suddenly after a few days I kept getting an ERROR CODE warning and it would not work. I tried a few of the solutions listed here. What worked (so far) for me was to remove te device the printer from my computor and then reinstall it.