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New Contributor
Posts: 2
Registered: ‎05-08-2018

Problem setting up PIXMA TS9120

Reading other threads, I fear this can't be solved, but here goes.

 

I just today received a new printer I ordered, and I can't even get past the setup phase. I've plugged it in, removed all of the tape, and I get an error message Support Code 1851 The paper output tray is not pulled out correctly.

 

I go through the steps to pull it out, and then I get an error message Support Code 1300 Paper Jam and remove the paper from the following locations: Paper output slot, feed slot, Inside of the scanning unit.

 

No paper has even been put into the computer. I've unplugged it and turned it off and on several times. Same messages.

 

Any ideas?

 

Thanks.

 

 

Moderator
Posts: 1,653
Registered: ‎07-08-2013

Re: Problem setting up PIXMA TS9120

Hi, auburn84!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: Problem setting up PIXMA TS9120

Hi auburn84, 

 

Clearing support code 1851 should also resolve support code 1300.  A video with instructions for clearing support code 1851 can be found HERE.

 

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New Contributor
Posts: 2
Registered: ‎05-08-2018

Re: Problem setting up PIXMA TS9120

Well, I am embarrassed to even post this here, but I had removed the CD slot holder and put it back in, apparently the wrong way. That's what was the jam. It's all working fine now.
New Contributor
Posts: 1
Registered: ‎06-21-2018

Re: Problem setting up PIXMA TS9120

Same here but I had already went through all the clearing points wich pretty much had me tear down the paper transport system.  After reading your solution I just removed the dvd loader completly

New Contributor
Posts: 1
Registered: ‎09-08-2019

Re: Problem setting up PIXMA TS9120

I set up the printer. It worked but then suddenly after a few days I kept getting an ERROR CODE warning and it would not work. I tried a few of the solutions listed here. What worked (so far) for me was to remove te device the printer from my computor and then reinstall it.

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