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Frequent Contributor
Posts: 29
Registered: ‎06-09-2013

Printing from wrong tray

[ Edited ]

I own a Pixma MX922, printing from an iMac.  I want to print a 5x7 photo.  I loaded 5x7 paper in the upper tray.  Using the Photos app on the iMac, and also the Preview app, I specify the paper size as 5x7, and set the printing up the way I want.  However, the printer keeps grabbing plain paper from the lower tray.  When I go into the print settings within the apps, all I see is "cassette" as the paper source; I don't see where I can force it to the upper tray.

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Respected Contributor
Posts: 1,719
Registered: ‎11-19-2017

Re: Printing from wrong tray

[ Edited ]

Greetings,

Did you install the Canon Print driver driver for your MX922, or are you using the default printer support in Crapple OS?

 

Without the driver, a second tray or alternate paper feed might not be selectable. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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Frequent Contributor
Posts: 29
Registered: ‎06-09-2013

Re: Printing from wrong tray


@shadowsports wrote:

Greetings,

Did you install the Canon Print driver driver for your MX922, or are you using the default printer support in Crapple OS?

 

Without the driver, a second tray or alternate paper feed might not be selectable. 


I’m not using Windoze.  I don’t need to rely on default drivers. I used the Canon driver. Good luck with your malware.

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Product Expert
Posts: 923
Registered: ‎11-19-2018

Re: Printing from wrong tray

HI jla930,

 

If you have the MX920 series CUPS Printer Driver Ver. 16.20.0.0 (Mac) installed on your iMac and the wrong paper is still being pulled then troubleshooting with our support group will be needed to narrow down the cause of your issue.

 

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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New Contributor
Posts: 1
Registered: ‎05-22-2019

Re: Printing from wrong tray

same issue frustrating canon software issue for 920.....or so i believe...going HP....

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