12-01-2020 04:08 PM - edited 12-02-2020 10:33 AM
I have an issue that I see referenced here and there on the Community Forums and in my Google searches. Unfortunately, I haven't been able to determine a Canon supported solution or a workaround.
I use Google Cloud Print Services to print from my Chromebook running standard ChromeOS to my MX920 printer. The Google Cloud Print Service is end of life in December of 2020.
There doesn't seem to be a supported way from Canon to print directly from my Chromebook to my printer. I tried a few different things, including downloading Canon Print Service to my Chromebook like I did on my phone, but no luck - Not supported. I tried mapping directly to my printer, but print drivers are non-existent.
So, I ask the following to this Comminuty Forum, maybe hopping someone from Canon support reads it to answer this question, officially.... (I ask here because I truly cannot find another way to write to the company).
Does anyone know if Canon will be providing an update to their print service app or ChromeOS drivers so I can print from my Chromebook to my MX920 on January 1, 2021, or do I need to buy a new printer?.. Which will most likely be a non-Canon device because, in my opinion, to be one month out on connectivty between two devices that have a huge adoption level around the world for a company like Canon seems like silliness. I mean, I have a Chromebook and a Canon printers. How can these no easily work together?!?!
Maybe I'm missing something. Would like for any input from the community. Thanks all!
12-18-2020 04:11 PM
You are correct, Google Cloud Print is ending at the end of the year. Google has not included the PIXMA MX922 in their list of supported printers. There are third party printing solutions available for printers that are not being supported by the ChromeOS.
Also, please view this article:
02-22-2021 10:55 AM
Hi, just jumping in here because I'm having the same issue. It seems like an MX printer could be set up, in theory, if we had a PPD file, but I don't even know if such a file exists, let alone how to get it. Canon seems to be intent on making sure that I cannot talk to a person to get help on this issue. Google will at least talk to me, but after trying a few things, they're at a loss and say I need to get help from the manufacturer.
Google also suggested to see if there is a setting for printer language or printer emulation for the MX920 series, but I can find no information on this setting either.
02-23-2021 07:15 AM
Thanks for the replies. In the end, I've used an old laptop to setup a print server with Papecut Mobility Print. It works, but it feels ridiculous that I had to go through all those hoops.
Canon's support pages weren't very helpful, and, boy, I too would love to find a PPD file for my printer.
03-02-2021 04:33 PM
Really? No support from Canon on this? It would seem to me that this a major problem that needs adressing. I have a Samsung CHromebook, and though they were as helprul as they could be under the circumstances, they coudl not figure this out either. With all the Canon Printers that are out there and all the Chromebooks as well, I find it incredulous that this problem has not been solved.
03-28-2021 12:38 PM
Just amazing the lack of postings anywhere about this. Maybe Canon isn't as big as I thought. Samsung (the manaufacturer of the Chromebook) passes the problem to Google...Google passes it to Canon. And yet, no comments from Canon customers, who seem to have no concern that they have an expensive (in some cases) printer that will no print from a Chromebook. Canon has not, in my case anyway, suggested any Canon printer that WILL print from a Chromebook. Not only does it suck, but it seems like a really poor business customer service issue, whoever's fault this may be.
04-11-2021 02:03 PM
This simply did not solve the problem. There are two possible solutions
1. Develop a PPD for the Canon 920 series
2. Develop a Canon OS driver for the machine.
The third-party solutions (like paper cut) may work, but they are subscription systems costing at least $120 per year! This is an absurdity.
Why won't Canon step up to the plate and solve this problem?