08-10-2020 02:33 PM
I have a Pixma MX 922. It was in the middle of printing a page when it stopped and shut down. I have disconnected from power and tried a variety of different outlets. The printer will not power back up. How do I troubleshoot this?
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08-10-2020 02:57 PM
Since the printer wont turn on after trying another outlet, then the printer has experienced an internal hardware failure and would need to be replaced.
If the printer is still in the 1 year warranty and you have a copy of the printers receipt, please call us for free at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST so we can look into processing an warranty exchange.
If the printer is out of the 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.