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New Contributor
Posts: 2
Registered: ‎03-14-2019

Printer won't print

When I try and print something I get a message that another computer is using the printer. No other computer is connected to it and nothing ever prints from it. I have gotten this message two days in a row now.

Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: Printer won't print

Hi cdietrich! 

Thanks for joining and posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what model printer you own and what operating system you are using. 
If this is a time-sensitive matter, our US-based technical support team can help HERE


New Contributor
Posts: 2
Registered: ‎03-14-2019

Re: Printer won't print

Pixma mx490, the opperating system is irrelavent because the problem is with the printer. Nothing on my computer changed and the printer is giving my computer a message that another computer is using it. Yesturday it was as simple as unplugging and replugging the printer in and tonight that doesn't work. Nothing prints out and the printer is on a private network so no other computer has acess to it. Yet the printer thinks it is being using by another computer and yet it does nothing.

Posts: 256
Registered: ‎05-10-2016

Re: Printer won't print


We requested the operating system, so that our Canon Community and Subject Matter Experts can assist you better. When it comes to troubleshooting connection issues, like the ones you are experiencing, the operating system is needed to provide you with the best instructions for your computer set-up.  


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