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New Contributor
Posts: 1
Registered: ‎02-26-2018

Printer wants to scan when sent a document to print

[ Edited ]

Whenever I go to my document and click the print button, my computer says "printing 100%" before I get the chance to click the start button, when I click the start button, the printer takes the paper half way, stops, starts scanning and then sends it through without printing. I have a Pixma MG3022 printer.

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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Printer wants to scan when sent a document to print

Hi, Chase_wil!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
 
Thanks!

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