07-17-2019 02:01 PM
I have a PIXMA MG7120, that has worked really well since the day it was bought it. It doesn't get heavy use. Last night hubby went to print a word documant and all he got was a blank page. I checked settings and tried to print again. Just another blank page came out.
I did all the maintenance steps which printed just fine. Again tried to print and got nothing. Even tried to copy and again got nothing.
I do realize this is an older printer but why would it do this all of a sudden and no error codes.
Thank you for your help.
07-17-2019 02:10 PM
So that the Community can help you better, we will need to know the software you are printing from and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.
Thanks and have a great day!
07-18-2019 09:57 AM - edited 07-18-2019 09:58 AM
So maintenance and test pages print and look normal??
Does this behavior occur with all documents you try to print, or just the one word doc? Have you tried printing other documents or photos from another appilcation?
What happens of you open NotePad, type "AAAAAA" and then print?
07-25-2019 08:51 AM
So the new ink tank resolved the issue. The computer still read ink in tank. The red light on printer tank was not blinking. When I pulled out the tank you could see it was completely dry.
Thank you to everyone for your suggestions.