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New Contributor
Posts: 2
Registered: ‎01-11-2020

Re: Printer says paper is jammed but there is no paper in it

I have a Pixma IP110 which has NEVER had a paper jam that I can remember but is now uselss because the machine insists that paper is jammed. Everything looks absolutely clean inside, the rollers are rolling smoothly and I've tried the suggestions.  It;s several years old but has rarely been used. I doubt I will try Canon again. 

New Contributor
Posts: 2
Registered: ‎01-11-2020

Re: Printer says paper is jammed but there is no paper in it

Now the Canon Pixma IP110 is working perfectly. I did what someone suggested: I turned off both the computer and the Canon and restarted - plus because the printer seemed to have trouble printing off the web I downloaded the documents from the web - and they all printed perfectly --- go figure. Thanks the person who saved me from buying a new printer. 

New Contributor
Posts: 1
Registered: ‎04-10-2016

Re: Printer says paper is jammed but there is no paper in it

Still no success - no paper in the print path - and error 1300 persists.

New Contributor
Posts: 2
Registered: ‎11-27-2020

Re: Printer says paper is jammed but there is no paper in it

My printer is an MG2522 and I had it for three months, and reports the same problem.

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New Contributor
Posts: 1
Registered: ‎12-01-2020

Re: Printer says paper is jammed but there is no paper in it

That phone number actually belongs to a different company.

Moderator
Posts: 1,948
Registered: ‎07-08-2013

Re: Printer says paper is jammed but there is no paper in it

[ Edited ]

Hi, ptkenanderson!  If you're referring to 1-800-OK-CANON (1-800-652-2666), that number has belonged to Canon USA for a very long time.  The same number is also used by our colleagues Canon Canada and which company you reach will depend on which side of the border you're on.  If you're in a different country, you can get in contact with the Canon company in your region by visiting THIS LINK and clicking on the map.

 

Hope this helps!

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