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New Contributor
Posts: 1
Registered: ‎02-23-2017

Re: Printer says no paper when I have paper

Printer keeps saying I have no paper. I have often turned off at the access point, as per instructions, but it still carries on. Checked no paper jam. How do we clean the rollers? What other suggestions do you have? Thanks

Moderator
Posts: 1,641
Registered: ‎07-08-2013

Re: Printer says no paper when I have paper

Hi, Merleleitch!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter and you're in the United States, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

 

If you live outside the US, visit http://global.canon and choose your country or region from the map to find local help.

Thanks and have a great day!

Occasional Contributor
Posts: 8
Registered: ‎03-04-2017

Re: Printer says no paper when I have paper

NOTHING WORKS!!!! I have been trying to get this peice of **** to print for 2 days~!!! NOTHING WORKS. TRIED ALL!! Can you tell I'm uber frustrated with this thing that ALWAYS has some kind of issue?

Moderator
Posts: 1,424
Registered: ‎10-25-2012

Re: Printer says no paper when I have paper

Hello atibamanii,

 

Thank you for reaching out to Canon USA. We're happy to help.


So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need and you're in the USA, please CLICK HERE to reach our friendly Technical Support Team by phone during the week or email anytime. If you're outside of the USA, please CLICK HERE for your support needs.

Thanks and have a great day!

Occasional Contributor
Posts: 8
Registered: ‎03-04-2017

Re: Printer says no paper when I have paper

So after many, many hours and dozens of "fixes" it is printing at the moment. I have NO idea what finally worked, but this is not the first time with this problem & not the first time there has been some kind of issue preventing print. I'm ready to just toss it & cut my losses!  Probably won't be purchasing another Cannon.

 

Should you need info for your records:

Win 7

MG6620

Wi-fi

 

Thanks

New Contributor
Posts: 1
Registered: ‎03-29-2017

Re: Printer says no paper when I have paper

Great Thanks! It was set to letter, I tried also changing to high quality paper and she's printing Woman Happy


@gedeon wrote:
This may be late but I think It may be useful for upcoming users.
To fix the error:
- You select setting
- Device Settings
- Plain Paper Feed Settings
- Set up on Rear Tray instead of cassette

That is how I did it.

Thanks

 

Occasional Contributor
Posts: 8
Registered: ‎03-04-2017

Re: Printer says no paper when I have paper

no plain paper feed setting anywhere

Occasional Contributor
Posts: 8
Registered: ‎03-04-2017

Re: Printer says no paper when I have paper

mg6620; win7; no papaer in the tray-put in paper & press "OK'" which does NOT work then you're in a loop you can't get out of; wifi

SO SICK OF THIS PRINTER!

Product Expert
Posts: 2,972
Registered: ‎10-16-2012

Re: Printer says no paper when I have paper

atibamanii,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Occasional Contributor
Posts: 8
Registered: ‎03-04-2017

Re: Printer says no paper when I have paper

Won't know if it answered my question until I hear from "Contact Us." Will get back to you.

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