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New Contributor
Posts: 1
Registered: ‎08-25-2016

Re: Printer says no paper when I have paper

I tried to print using canon 1730i but am having a feedback to load paper but the tray is full of paper. So what should I do please
Product Expert
Posts: 2,962
Registered: ‎10-16-2012

Re: Printer says no paper when I have paper

Hello.

 

If you continue to have difficulties with locating the paper feed options, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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New Contributor
Posts: 1
Registered: ‎10-12-2016

Re: Printer says no paper when I have paper

I have a canon mg4250. Insists I have no paper loaded. I have cleaned the roller and done as much maintenance as I can. Nothing works. This is very poor as I have an urgent printing requirement.

New Contributor
Posts: 3
Registered: ‎02-05-2017

Re: Printer says no paper when I have paper

HI there, I have a brand new canon mg3660, I have printed a one page document only and it is telling me to load paper when paper is already loaded. 

New Contributor
Posts: 1
Registered: ‎02-06-2017

Re: Printer says no paper when I have paper

You could try these steps because they worked for me:
1. Try uninstalling all your printer drivers associated with the "problem" printer. 
2. Reinstall them and retry doing a "print" job. (you may have to delete the existing print-job).

3. When asked to load paper (which is alreay loaded), press the OK button to register the paper. 

 

It should print your assignment (mine did). 

 

Jim Robson

(jimrobson183).

New Contributor
Posts: 3
Registered: ‎02-05-2017

Re: Printer says no paper when I have paper

How long does it take to answer this question. I have a brand new machine. This is extremely frustrating?
Product Expert
Posts: 2,962
Registered: ‎10-16-2012

Re: Printer says no paper when I have paper

Shakay244,

 

Check to make sure that the tray is properly loaded into the printer before printing again.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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New Contributor
Posts: 3
Registered: ‎02-09-2017

Re: Printer says no paper when I have paper

Where do you select
Device setting ?
Highlighted
New Contributor
Posts: 3
Registered: ‎02-05-2017

Re: Printer says no paper when I have paper

Thank you for your reply but I did give you the model number mg3660 and there is no paper tray as such, you just slide the paper into the bottom of the printer. I have gone back to instruction booklet and completed everything as stated, machine still saying to load paper. This is very frustrating considering we bought the printer brand new. 

 

Product Expert
Posts: 2,234
Registered: ‎07-28-2014

Re: Printer says no paper when I have paper

Hi Shakay244,

 

The PIXMA MG3660 is not supported by Canon USA.  For further assistance, it is recommended that Canon Australia is contacted.  Please use the following link to email Technical Support:

 

https://www.canon.com.au/support/support-request-form

 

Or use the following number to call:

 

13 13 83

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