04-26-2019 05:20 PM
To have a better understanding of your issue, please let everyone know the model of the printer you have as well as your computer's operating system. If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666).
04-27-2019 10:38 AM
May want to add how you have it connected to your ?? computer, network, etc?? as well.