06-03-2017 03:45 PM
I have a mac osx operating system. Everytime I plug in my Canon MG 3520, the only light that comes on is the 4x6 photo paper. When I press the power button, it'll turn on, but when I hold it down to turn off it won't turn off. So pretty much my printer freezes and doesnt respond to me even resetting it...if I hold down the stop button nothing flashes or anything. We thought the paper tray was stuck but its not.
09-05-2017 05:06 PM
12-07-2017 12:52 AM
If turning off the printer, unplugging the power cord and leaving it out for at least 10 minutes, then plugging it back in and turning it back on does not resolve the issue, the printer may require servicing. We ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.