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New Contributor
Posts: 1
Registered: ‎03-08-2019

Printer not connected code

[ Edited ]

PIXMA TS 6020  on a MAC os 10-13.6

 

Up till yesterday i had to turn my printer on BEFORE i stared my computer.if not I would get not connected notice, now thats all i get. if I bring up the printer pop up screen and click on Scanner it works.and i get a scanned image??

 

  And i am not very computer savvy

Product Expert
Posts: 921
Registered: ‎11-19-2018

Re: Printer not connected code

Hi junkmansj,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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