03-07-2018 03:11 PM
Welcome to The Canon Forums, and thanks for posting! Based on the letter portion of your printer's serial number, your printer appears to be the PIXMA MG3550, a model available in the United Kingdom. This model number should appear prominently on either the top or the front of the unit.
This model is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!