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New Contributor
Posts: 2
Registered: ‎04-09-2018

Printer issues

[ Edited ]

I have a cannon Pixma MX922 and I seem to be having some issue with it when printing. The colors distort greatly and there is some serious banding going on with it. As a side note if I print it on normal printer paper the image comes out fine. This only happens while printing on cannon glossy plus 2 paper and through photoshop.

 

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Product Expert
Posts: 2,755
Registered: ‎07-28-2014

Re: Printer issues

Hi Kiyasamatheinu,

 

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

 

CLI-251M  magenta

CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

 

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 

 1.  Make sure that your PIXMA MX922 is turned on.

 

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 

 4.  To print the nozzle check pattern:

 

     4-1.  Press the MENU button on your PIXMA MX922.

 

     4-2.  Press the SETUP button.

 

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

 

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

 

     4-5.  Select Yes and then press the OK button.

 

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that I have attached to the bottom of this post.

 

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 

 1.  Press the MENU button on your PIXMA MX922.

 

 2.  Press the SETUP button.

 

 3.  Select Maintenance then press the OK button.

 

 4.  Select Cleaning and press OK.

 

 5.  Press OK to select Yes.

 

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

 

Does the test page print correctly?

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

MX922 Nozzle Check.jpg

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New Contributor
Posts: 2
Registered: ‎04-09-2018

Re: Printer issues

I already performed these tasks. My heads came out fine. I can print color just fine unless it is on cannon photo paper. If I print the image on a regular sheet of paper, the color comes out perfect.
Highlighted
Product Expert
Posts: 2,755
Registered: ‎07-28-2014

Re: Printer issues

Hi Kiyasamatheinu,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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