Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎04-14-2018

Printer is in an error state on one computer.

I have a MG7700 series printer that is networked between two desktop computers in my house. Hard wired not wifi.  For over a year it was working fine. Now when I try to print from the down stairs computer I get a message that says printer is in an error state. I can bring up the cue and see the print job but I can't seem to fix this issue. Any suggestions?

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: Printer is in an error state on one computer.

Hello.

 

So we can better assist you, please tell us what version of Windows or Mac OSX is on the computer.  Once we have this information we will try to assist you further.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement