06-10-2021 05:32 PM
06-15-2021 01:50 PM
Hi! Thanks for posting in the Canon Community Forum. I see that you are unable to install your Canon PIXMA MG2520 on your Windows 10 computer.
When the printer is not being detected, I recommend uninstalling the printer driver, restarting your computer, and then reinstalling. While you are in the process of reinstalling, it is important to keep the printer turned off. Do not turn it on until the setup program asks you to turn it on and connect the cable.
Here are a few other helpful hints:
You can follow these steps to delete the printer and uninstall the driver:
After your computer has finished restarting, please select and download the MG2500 series MP Drivers Ver. 1.02 that is 14.90 MB (listed under Optional Drivers) from the following link:
When the file has finished downloading, please run it. When the setup program asks you to turn the printer on, please do that and make sure that the USB cable is firmly connected.
I hope this information helps. Thanks for choosing Canon.
09-20-2021 02:17 PM
I have an imageCLASS D480 and had this issue. The setup program (driver executable) didn't mention turning off the printer. I turned off the printer, made sure the USB cable was connected, restarted Windows 10, turned on the printer, went to Setup/"Printers & Scanners," saw "Canon D460-490." I checked the status by clicking on "Canon D460-490"/Manage and saw "Printer status:" = Idle. I ran a test print by clicking on "Print a test page."