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New Contributor
Posts: 1
Registered: ‎02-04-2018

Printer doesn't recognize the ink cartridge

I have a pixma mx870 printer. It has an error message that it doesn't recognize the magenta ink. Even though i changed the cartridge twice. I cleaned the contacts on the printer, it didn't help. What else can i do? I wouldn't even mind bypassing the problem and printing only in black and white.
Product Expert
Posts: 1,775
Registered: ‎07-28-2014

Re: Printer doesn't recognize the ink cartridge

Hi Chanekr,


It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

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