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New Contributor
Posts: 3
Registered: ‎03-26-2020

Printer Pixma MG2522- Paper Jam Error

I keep getting an error message that I have paper jam. There is no paper in the printer. I've attempted in turning off the printer, unplugging the printer, etc. but I continue to get a paper jam error. Any suggestions? 

 

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: Printer Pixma MG2522- Paper Jam Error

Hi JC81,

 

Is the error light blinking on your PIXMA MG2522?

 

If it is, how many times does it blink before there is a pause?

 

Also, is the power light blinking as well?   Or is the power light steady and only the error light is blinking?

 

 

 

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New Contributor
Posts: 3
Registered: ‎03-26-2020

Re: Printer Pixma MG2522- Paper Jam Error

I get three blinks followed by a slight pause

New Contributor
Posts: 3
Registered: ‎03-26-2020

Re: Printer Pixma MG2522- Paper Jam Error

Also the power light isn't blinking

 

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Printer Pixma MG2522- Paper Jam Error

[ Edited ]

Hi JC81.

 

One possible cause of this error is if the front door of the printer (in front of the inks) is left down when attempting to print or copy.  Press one of the printer's two Start buttons to clear the error and proceed with printing, or Stop to clear the error and stop printing.

 

If the error persists after ensuring the front door of the printer is closed, then you will need to contact Canon support for further assistance.  If you're located in the U.S., create or log into a Canon Account and register your printer HERE for your personalized support options.  If you're located outside of the U.S., you may find your local branch of Canon using the map on the Canon Global website: http://global.canon/en/support/

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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