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New Contributor
Posts: 1
Registered: ‎09-16-2017

Printer MX712 will not turn on

my printer said that the cyan color cartridge was low, so I replaced it and closed the lid. It powered down and will not turn on.

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Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Printer MX712 will not turn on

Hi Lazlo

 

Make sure all cables are securely connected.  Addtionally, try taking the unit into another room and try plugging it into another power source to see if the unit will power up.  If the unit is plugged into a surge protector try plugging it directly into the power outlet. 

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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