11-15-2017 04:16 PM - edited 11-15-2017 04:17 PM
Printer locked/frozen. when I plug printer into any outlet and press power button, the green light appears but nothing on display and the printer does not respond to any buttons or computer commands. this includes power button to turn off. through computer it says printer off or not connected. I have it directly connected via cable. any suggestions
11-17-2017 03:47 PM
To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on properly.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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