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New Contributor
Posts: 1
Registered: ‎11-15-2017

Printer MX492 locked/frozen

[ Edited ]

Printer locked/frozen.  when I plug printer into any outlet and press power button, the green light appears but nothing on display and the printer does not respond to any buttons or computer commands.  this includes power button to turn off.  through computer it says printer off or not connected. I have it directly connected via cable.   any suggestions 

Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: Printer MX492 locked/frozen

Hello.

 

To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes.  Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on properly.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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