02-22-2019 05:03 AM
02-22-2019 04:20 PM
Since the cleanings did not resolve the issue, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.