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New Contributor
Posts: 2
Registered: ‎03-25-2020

Poor Scan Quality

I just set up my PIXMA TR4520 and I'm disappointed with the scan quality. A white page scans as grey, and I haven't found any way of adjusting the brightness. Any suggestions?

Moderator
Posts: 1,793
Registered: ‎10-25-2012

Re: Poor Scan Quality

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎03-25-2020

Re: Poor Scan Quality

Further to this request for assistance:

I just set up my PIXMA TR4520 and I'm disappointed with the scan quality. A white page scans as grey, and I haven't found any way of adjusting the brightness. Any suggestions?

 

I am on a MAC, OS 10.15.4 and the printer is connected wirelessly. There are no error messages--just unacceptable quality scanning.

 

I look forward to information that would help me resolve this problem. Otherwise I will return it.

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Poor Scan Quality

Hi xsnerg.

 

Check the TR4520's scanning bed and ensure the packaging has been removed; many of our scanners and multifunction printers ship with a clear, protective plastic film on the scanning area that needs to be removed before scanning or copying.

 

Once you've confirmed the packaging has been removed, try scanning using the ScanGear interface; this requires the IJ Scan Utility to have been installed from the disc (or from the IJ Setup Website). 

 

Alternatively, you may try scanning using Apple's Image Capture software; refer to Apple's support for directions on using Image Capture.

 

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