11-09-2017 07:57 AM
I'm dismayed to see how many users are affected by this fault 'cartridge not recognised'. I'm in the UK and my Pixma MG3650 is 18 months old. Although a perfectly good color cartridge was installed and in use the printer decided spontaneously to give this error for the color cartridge. Needless to say the printer will now not accept a new Canon color cartridge. What is really galling is that I cannot just print in BLACK while this fault remains. Has anybody really managed to clear this?
How can I print in black with this error?
11-09-2017 08:42 AM
If you still cannot get the printer to recognize the new ink cartridge you may have a damaged pin. Look carefully to see if all of the pins that contact the ink cartridge are pointing straight upwards. I had the same problem and found one of the pins folded over on it's side. I carefully used a tweezer to straighten it and now it's working fine again. You may need a magnifying glass and a flashlight to get a good look at it. Good luck!
08-06-2018 09:24 AM
Yes, All of a sudden, even with ink tanks full my printer is not recognizing the fact and will not print. What should I do?
01-05-2019 03:12 PM
This exactly what happened with mine - a pin problem, except 2 of my pins were pushed down and I am currently using a tweezers and a flashlight + some readers (gawd) to get them back in place. We'll see if I'm successful. Thank you for the idea, though. At least I am empowered to try to fix vs. just throwing the whole **bleep** thing away
01-06-2019 08:11 AM
This problem has been going on for YEARS! A cynical view would be that it is in Canon's financial interest NOT to resolve reoccurring problems like these.
I have just returned from 10 days holiday. Before I went printer OK - all cartridges are Canon original.
On return - powered up printer and Support Code 1660 - 'The following ink tank cannot be recognised' - Cyan Cartridge
Re-cycled power - same problem
Removed mains power for >10mins - same problem
Replaced original Canon cartridge with another original Canon Cartridge - same problem
Unseated ALL cartridges, inspected contact pins, cleaned contacts pins and cartridge contacts and reseated - same problem
I live on the island of Cyprus in the Mediterranean - telephoning a US based Canon support centre is not an option - the call would cost more than the printer!
Canon - email me with suggestions??
Community - suggestions?
01-09-2019 11:07 AM
Further to my posting about the Error Code:1660
I sent a 'detailed' message to the Canon Printer Centre of Excellance in the US. With all their years of experience and training and after thoughtful consideration I had a reply that said to take it to a Canon Service Centre - Really!
I did manage to contact a Canon agent, who is over 100 miles away and he was very helpful although he is mostly sales.
The Error Code:1660
If you feel capable you can remove and clean the print head yourself - nothing to lose if its not working. There are plenty of videos on YouTube of how to do this.
I went into my local computer shop and was informed that they clean their print heads with local very potent alcohol! The drinking type.
My printer is now working - when I was entering the computer repair shop, the heavy glass door swung shut and gave it a mighty bang!
My printers will now never be switched off.
02-07-2019 12:05 PM
I have a canon MX 927 series and i am facing similar problem of not recognising the Magenta Ink showing error code 1410"the ink tank can not be recognised"
when i place the sane ink tank in other slots it has no problem but it does not recognise any ink tank in the M slot. i have checked all the pins , they are all clean and straight. No problem with the contacts.