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New Contributor
Posts: 4
Registered: ‎06-14-2021

Pixma ts9520 won't print photos from MacBook Pro.

it will ony print part of the photo or none at all.  It will print photos from ipad and iphone.  It will print a photo from a document (and will print document).  Canon says to contact Apple, Apple says Canon has to update its drivers.  (I'm on Big Sur 11.4).  I've tried eveything and was on phone for several hours with Canon support and Mac support.  Any ideas what to do ?  

Moderator
Posts: 2,128
Registered: ‎07-08-2013

Re: Pixma ts9520 won't print photos from MacBook Pro.

Hi, Eferna!

So that the Community can help you better, we need to know exactly how your PIXMA TS9520 communicates with your Mac (Wi-Fi, USB, etc). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

New Contributor
Posts: 4
Registered: ‎06-14-2021

Re: Pixma ts9520 won't print photos from MacBook Pro.

The printer/Mac communicate via wi-fi and I've also connected them with a USB. I'm on Big Sur 11.4. I can photo print from iPad to printer from another room. but the Mac/printer sit next to each other and still nothing.
Product Expert
Posts: 3,885
Registered: ‎07-28-2014

Re: Pixma ts9520 won't print photos from MacBook Pro.

Hi Eferna,

 

If you are still experiencing issues printing from your Mac, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

 

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New Contributor
Posts: 4
Registered: ‎06-14-2021

Re: Pixma ts9520 won't print photos from MacBook Pro.

Surprisingly with Macs latest update I can now print photos from my iPad Pro.
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