Pixma ts9020 Will not print color

[dbotchick]

3 year old ts9020 will not print color.  B & W is fine.  Installed new print head, cleaned nozzles, downloaded new drivers, nothing works.  Any ideas

[Michael]

Hello.

Try removing and reinstalling the ink tanks.  Also, check to make sure that the bright orange tape has been removed from the top of each ink tank as well.  Once the tanks have been reinstalled, try one or two deep cleanings from the Maintenance menu on the printer to see if there is any improvement.

[dbotchick]

Thanks, 

Tried all those things, several deep cleanings, new printhead.  There is no response whatsoever on color.  Color is totally gone.  Grayscale is not enabled.  

[ArthurJ]

Hi dbotchick,

I recommend contacting our chat team.The real time support would be most beneficial in this case.

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.