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New Contributor
Posts: 1
Registered: ‎01-03-2020

Pixma mx922 “on” button not working

Never had issues before but pushed on button and mx922 started for about 10 seconds then immediately shut down.  The printer was in a stable location where it operated for several months. There was no unusual noises or electrical issues. Tried the "on button" again and got no response.  Checked cables and electrical sources and all were in working order. Saw that Canon team suggested another person with similar issue unplug the printer for at least 30 minutes and retry.  I did but printer still dead. 

Any ideas as to what to do next?  Up until this date, this printer has worked very well with no issues. 

Highlighted
Product Expert
Posts: 512
Registered: ‎11-13-2019

Re: Pixma mx922 “on” button not working

Hello Kika333.

 

Your description of the MX922 indicates a problem that may require replacement.  Please contact us using the numbers and information at http://Canon.us/ContactLI for support and, if necessary, the available replacement options.  You may first need to register a Canon account.


Note: in the case of warranty service, you may wish to have a copy of your proof of purchase on-hand.

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