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New Contributor
Posts: 1
Registered: ‎07-10-2019

Pixma mg3620 ink cartridge jam, can't remove them

[ Edited ]

The ink cartridges won't come out of my pixma mg3620 printer. They were in the wrong slots but printed fine for about 50-75 pages(only black)(Ikea instructions). Then I tried printing tonight and the print was real light/faint. So I open up the front released the ink cartridges put them in their correct slots but it won't allow printing wirelessly from my phone anymore just says check printer. All 3 of the yellow lights blink constantly tried to reset hard reset, ink reset(Bluetooth/wifi icon won't blink, on/off icon won't blink after trying their specific troubleshooting steps. Now I can't remove either cartridge. They move, just not out. I'm afraid I'm going to get angry and break [it], before I do so I need to be pointed in the right direction of fruitful & correct fix. Thank you. 

 

[Post edited to remove personal information and unwelcome language]

Product Expert
Posts: 2,230
Registered: ‎07-28-2014

Re: Pixma mg3620 ink cartridge jam, can't remove them

Hi Crackinwise,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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