PIXMA TS9521C Won't Recognize New Magenta Cartridge

[SherriR]

I have had my printer for a few months, and i just replaced most of the ink cartridges. Everything is ok except for the magenta cartridge. I have inserted and re-inserted it quite a few times. Mostly i am getting an X over the cartridge name (which i'm assuming means it's empty) Only once did it actually register that the cartridge was replaced, but then it switched to an X again. This is a new cartridge, but it seems like it's empty. Has anyone encountered this problem, or know how to deal with this? Thanks! 

[Hector]

Hello SherriR,

The X will usually mean that the tank is empty or the printer can't detect the ink level. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What model number is the Magenta ink tank?
2. What country does the label say the tank was made in?