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New Contributor
Posts: 3
Registered: ‎09-17-2019

Pixma TS9120 Won't Print

 

I have installed the program 2 times once from disk and once from online installing program. I have deleted and reloaded MPdrivers as per instruction from Canon site. On computer in the settings/Devices/Printers, it shows the the printer is located and functioning properly. When I try to print from any program, it appears briefly in the Queue window then disappears. The queue tries to connect, but then goes to "Printer not Responding".

I sent a command to the printer to scan and print... It scanned, but didn't print. The window popped up to save it to a folder on my computer, and that worked fine. I am wanting to print directly from computer to printer. I am not wanting to use the wifi or a cell phone. Everything appears to be working except for the PRINT command from the computer. The screen on the printer has 3 icons, i.e., "Copy, Scan, and Print. When I click on the Print icon I get 3 more icons, Memory card, cloud and templates.

When I run the trouble shooter ... On both Windows 10 and the printer ... It comes back ... "Troubleshooting couldn't identify the problem". I am at a loss. HELP!



Occasional Contributor
Posts: 15
Registered: ‎07-26-2019

Re: Pixma TS9120 Won't Print

Hi GarryL,

I sent a command to the printer to scan and print... It scanned, but didn't print. The window popped up to save it to a folder on my computer, and that worked fine

1. What program/application are you using to do the scan and print?
2. Can you capture the window that pops up to save it to a folder?
3. Run it again and see if there is a job waiting in the print queue

>To view a list of items waiting to print in Windows 10, select the Start  menu, then type printers and scanners in the search    box on the taskbar.
>Select Printers & scanners and select your printer from the list.
>Select Open queue to see what's printing and the upcoming print order.

New Contributor
Posts: 3
Registered: ‎09-17-2019

Re: Pixma TS9120 Won't Print

Nope .... I can't scan from the computer ... I have to scan from the printer ... the only way I am able to save it is as a pdf file. Then when I go to print it, it goes to the queue for a second and then leaves/ The computer tries to gather the status from the printer, but is unable to do so and closes.

 

GL

Occasional Contributor
Posts: 15
Registered: ‎07-26-2019

Re: Pixma TS9120 Won't Print

GarryL,

 

Are you using the display screen on the printer/scanner that shows Copy Scan Print? And pressing Print?

 

When I do that it shows me a screen that says Memory Card Cloud Template. I don't know what that means, but seems that if it was designed to print from the scanner, it would give me that option. When I then press Cloud it says Commuicating then eventually shows Number Place Facebook Instagram.

 

But the item you want to print is in the scanner, right?

 

I don't have a TS9120, mine is a TS8120, Perhaps that is why I don't get a message that says "printing" that you describe.

 

You say you can't scan from the computer. I take it that, by that, you mean you don't have an application that you can run on the computer that claims it will create a pdf?

 

I'll see if I can find some other resource where I can look for TS9120 issues (and, hopefully, solutions).

 

Phil.

Highlighted
Occasional Contributor
Posts: 15
Registered: ‎07-26-2019

Re: Pixma TS9120 Won't Print

GarryL,

 

I use a program called IJ Scan Utility to create pdfs from the scanner. It's capable of combining multiple documents into a single pdf and, of course, from  a single document. Use the following link to download it.

 

WARNING*********************************************

If it ever asks you to uninstall "the drivers", DON'T.

The uninstall will automatically, without informing you,

that it is going to restart your computer. Instead, just

do a re-boot on you own, when you've had a chance

to prepare to re-boot.

*********************************************************

https://support.usa.canon.com/kb/index?id=ART137999&page=content

 

Please let us know whether or not this works.

 

Phil.

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