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New Contributor
Posts: 2
Registered: ‎08-31-2019

Pixma TS6220 Black ink not printing

All ink cartridges are new. I have tried printer head and nozzle cleaning and still black ink just stopped printing. Anyone know the issue or how to resolve? Thank you
Super Contributor
Posts: 232
Registered: ‎11-03-2015

Re: Pixma TS6220 Black ink not printing

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options. 

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Thanks and have a great day!

 

New Contributor
Posts: 2
Registered: ‎08-31-2019

Re: Pixma TS6220 Black ink not printing

There isn’t any error message. Document prints but with no black ink. If i change to “black and white” then the page comes out blank. My printer is on WiFi and does print black regardless if I print directly from Mac, using Canon app from iPhone and regardless of which program I’m using.
Product Expert
Posts: 2,253
Registered: ‎07-28-2014

Re: Pixma TS6220 Black ink not printing

Hi Jlm11,

 

Please perform a few printhead cleaings:

 

1.  Please tap the gear icon at the bottom of the display on your printer.

 

2.  Select Maintenance.

 

3.  Select Cleaning.

 

4.  Select Yes.

 

Please perform 2 or 3 cleanings and print again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 4
Registered: ‎09-10-2019

Re: Pixma TS6220 Black ink not printing

Same thing happened to my MG6220.  Found this solution ... your large blank ink tank is the problem.  If deep cleaning, etc. doesn't work, it is probably a circuit board problem.  You can still print black, but must use the smaller blank ink tank.  You do this by going into your printer settings and changing the media type to Glossy Photo Paper.  Click the box at the bottom left that says "Always Print with Current Settings."  This tells the printer to use the small black ink tank instead of the large one.  Yes, you will not be able to use the large tank but it will allow you to print.

 

My printer gave the dreaded U052 error "the print head is not correct; install the correct print head."  All cleaning, etc. failed and I ended up purchasing a new print head.  I thought this was the fix, but noticed that when I printed a black and white document from Word, it printed a blank page.  If I printed a color picture, it printed fine.  I bought some more large black ink tanks thinking that I had a bad one.  However, this did not fix it either.  It was another forum user that provided the answer above and it works fine now.  Still means I have a problem with the printer and it may be on its way out, but it's a free fix for now.

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