08-31-2019 06:36 PM
08-31-2019 06:45 PM
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
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If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
08-31-2019 07:59 PM
09-06-2019 12:31 PM
Please perform a few printhead cleaings:
1. Please tap the gear icon at the bottom of the display on your printer.
2. Select Maintenance.
3. Select Cleaning.
4. Select Yes.
Please perform 2 or 3 cleanings and print again.
If you continue to have difficulties, please contact our support group using the following link:
09-14-2019 02:54 PM
Same thing happened to my MG6220. Found this solution ... your large blank ink tank is the problem. If deep cleaning, etc. doesn't work, it is probably a circuit board problem. You can still print black, but must use the smaller blank ink tank. You do this by going into your printer settings and changing the media type to Glossy Photo Paper. Click the box at the bottom left that says "Always Print with Current Settings." This tells the printer to use the small black ink tank instead of the large one. Yes, you will not be able to use the large tank but it will allow you to print.
My printer gave the dreaded U052 error "the print head is not correct; install the correct print head." All cleaning, etc. failed and I ended up purchasing a new print head. I thought this was the fix, but noticed that when I printed a black and white document from Word, it printed a blank page. If I printed a color picture, it printed fine. I bought some more large black ink tanks thinking that I had a bad one. However, this did not fix it either. It was another forum user that provided the answer above and it works fine now. Still means I have a problem with the printer and it may be on its way out, but it's a free fix for now.