09-17-2019 08:19 PM
I recently bought a USB cable to connect my laptop to my printer so that I can scan documents while offline.
I initially tried scanning a document to my laptop by using the menu options on the printer. Unfortunately, nothing happened. After installing the driver for my printer, I was able to successfully scan a document by using the "Canon Quick Menu" that has been installed on my laptop. The scan resulted in a JPG image, however, this is not the result I want.
This is an issue for me because:
Any help troubleshooting my issue is greatly appreciated.
09-20-2019 01:40 PM - edited 09-20-2019 01:42 PM
Please click HERE for the steps to scan from the printers operation panel and select what type of format to save the scan as.
If this does not work, please contact Canon's chat team for free by clicking HERE and asking for a live agent in the chat box that appears.
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