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New Contributor
Posts: 2
Registered: ‎05-23-2019
Accepted Solution

Pixma TR8520 printer won’t install software

Purchased the printer last week. My old Pixma died. Tried to install software off CD to no avail. Went to canon website & downloaded driver - full pkg. It will not install, and still no software on my PC. Turned off Virus software- Spent weekend trying everything to no avail. My operating system is Windows 10 Pro.
I was able to connect wireless from printer itself. I can’t get Image Garden or anything else loaded on the PC. Looked up printer on Canon support & got a msg “No longer supported”. Anyone know of a fix? Or I’m returning to Office Depot. It was on sale, I should have known better.
Reputable Contributor
Posts: 945
Registered: ‎11-19-2017

Re: Pixma TR8520 printer won’t install software

Hi,

Did you remove the old printer from the system and uninstall its print driver and software from your machine before trying to install and connect the new 8520?

 

I didn't see anything on the printers support page saying it's no longer supported

 

TR8520

 

One of the windows 10 drivers is from 4/14/2019.

 

Saying you can't do smething tells us absolutely nothing about what happens when you try to install the software.  Software installer doesn't start, run, or displays an error message, starts but doesn't finish, get's to this point and... ???

 

So far the problem you are describing appears to be with your PC and not with the printer.

 

The more information you provide, the easier it is for others to try and help.

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: Pixma TR8520 printer won’t install software

Hi Ramrodsm,

 

I understand you have encountered difficulty installing the driver and software for the TR8520 from the CD and the website. Instead of installing the full driver package. Please download and install the MP Driver. After the primary driver for printing/scanning/and faxing is installed. You can pick and choose which software you would like to install from under the software tab. Before attempting to install the driver again I recommend making sure the driver is not installed or uninstalling the TR8500 series driver and restarting the computer. The following steps will assist you.

 

Confirming or uninstalling the TR8500 series (this may also assist with remove the older PIXMA printer drivers/software)

 

  1. Press the Windows Icon key and the 'R' key simultaneously.
  2. In the RUN window type 'control panel' (without the quotation marks), press OK.
  3. Locate and click on either PROGRAMS & FEATURES or UNINSTALL A PROGRAM
  4. This will open a list of all the programs, drivers, software etc. currently loaded on your computer.
  5. Locate the TR8500 series MP Driver and right-click on it. 
  6. Left-click on UNINSTALL.
  7. Follow the on-screen guided to uninstall the driver.
  8. Uninstall any other CANON driver/software that is no longer needed.
  9. Restart your computer.

Now that the computer is restarted, let's confirm the computer and printer are on the same network. This can be done by accessing the printer's webpage. The printer's IP Address will be needed to do this. The following steps will assist you with obtaining the printer's IP Address:

 

  1. Press the HOME icon.
  2. Press the WI-FI icon.
  3. The message, “Password information may be included in the setting information displayed hereafter.” may appear on the screen, press NO.
  4. Slide your finger from the middle of the screen to the top of the screen about two times until you see the IPv4 Address.
  5. Write down the IPv4 address. (example 192.168.x.xxx)
  6. Press the HOME icon.
  7. Open an Internet browser. (You can use the one you normally use to go on the Internet.)
  8. Single-click on the "Address" bar. (This bar is usually at the top of the browser and will display the address of the current web page that you are viewing. It may start with the letters "HTTP" or "WWW." Do not click on a "Search" bar.)
  9. Delete the address that is currently on the "Address" bar by pressing the "Backspace" or "Delete" button on your keyboard.
  10. Use your keyboard to enter the printer's IPv4 IP Address (numbers and dots only). There is no need to add "HTTP://" or "WWW." to the front of the address.
  11. Press the "Enter" or "Return" button on the keyboard.
  12. The browser will open a new window.
  13. If you are asked to enter a password, use the printer's serial number. Click HERE for information to locate the serial number.
  14. After entering these credentials, you can click on the “Log In” button or press the "Enter" or "Return" button on the keyboard.
  15. Close the browser window.

 

Now we are ready to install the MP Driver, please perform the following steps:

 

  1. Click HERE to go directly to the Canon download web site.
  2. Below Drivers & Downloads, next to Operating System, you should see your operating system detected.
  3. A little further down and to the right, click on the SELECT button next to the file titled, “TR8500 series MP Driver Ver. 1.01.”
  4. Click on the red DOWNLOAD button.
  5. If you are asked to RUN or SAVE the file, click on SAVE.
  6. (Optional) Temporarily disable your computer's security or anti-virus software. (This software can prevent full installation of the scanning driver and software.)
  7. When the file has been saved, you will be given the option to OPEN or RUN the file. This time click on RUN.
  8. If you are not given the option to RUN the file, go to the Downloads folder and double-click on the file titled, “mp68-win-tr8500-1_01-ea34_2.exe.”
  9. If you are asked if you would like to allow the setup program to make changes, click YES or OK.
  10. When the welcome screen appears, follow the on-screen instructions to install the software on your computer.
  11. Once complete, you may click HERE to go back to the Canon website and download the optional software under the SOFTWARE tab.
New Contributor
Posts: 2
Registered: ‎05-23-2019

Re: Pixma TR8520 printer won’t install software

I loaded the latest software separately as you recommended & it’s working. Prior I kept getting the “ can’t install software msg”. I was looking for “ the image garden” software but I’m assuming the L shaped menu must be it. Thank you for your help!

Thank you for your help!
New Contributor
Posts: 1
Registered: ‎09-22-2019

Re: Pixma TR8520 printer won’t install software

[ Edited ]

Recently purchased a TR8520 and for a month have not been able to install all the drivers required to PRINT & SCAN.

I have installed the printer as a wireless network printer AND a USB printer.  Both times, I am able to manually scan  AND print from my iPhone, but cannot print or scan rom my laptop [Windows 10 Pro Education 64-bit].

 

I have followed all the instructions listed by 

 

 

 

ALTHOUGH I don't want to install the Easy Web Print function, it installs automatically when using the MP driver.  The EasyWeb print driver is a kernel-mode driver and is not compatible--at least that is what the error states.

All kernel-drivers were phased out with VISTA, due to their inherent stability issues, & replaced with user-mode drivers. The installation appears to go well until it hits the EWP driver, at which point it stops and aborts the installation. 

 

Installing ONLY the printer & scanner drivers would appear to solve the problem.  No fax driver, No easy-web print driver, no image garden, just the printer and scanner drivers are needed.  If it's possible to download only those drivers, that would be awesome.

 

I tried installing it as a local printer [server] which is a work-around for kernel-mode drivers, but was unsuccessful.

 

My only other option is to change the group policy for printers and configure it to disable the block on kernel-mode drivers.

I would prefer not to do this as it can cause Windows to crash [BSOD] if the EWP is not 'well-written' [in Microsoft's words].

https://support.microsoft.com/en-us/help/282011/printer-driver-is-not-compatible-if-a-policy-is-enab...

 

Here are the errors I received:

 

                                       Canon Setup-cannot install injet writer for EWP kernel-mode printer driver.jpg

 

                                       1 CAUASE--canon tr85620 WIN 10 VERSION BLOCKS USE OF NT 4.0 DRIVERS tr8520.JPG

The event viewer lists the following printer install error:

 

    The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0001.
    CAUSE: 

    Windows encountered an error


    THE PRINTER DRIVER IS NOT COMPATIBLE WITH A POLICY ENABLED
    ON YOUR COMPUTER THAT BLOCKS NT 4.0 DRIVERS.

 
ADDED some additional events/errors in the order they occurred:
 
           Event Viewer 1 095912 Kernel-PnP event ID 219 ACPI2 .jpg 
           
           Event Viewer 2 095912 Kernel-PnP event ID 219 Lenovo-VHID2.jpg
 
           Event Viewer 3 095912 Kernel-PnP event ID 219 ROOT2.jpg
 
 

Any help on how to resolve this issue is greatly appreciated. 

I am currently emailing documents to my iphone and printing from there.. did I mention the tax audit? 

In a bit of a desperate situation .. any & all thoughts welcome. .  next up: a call to support ...

  

I searched for prior posts on this issue but could find nothing.  If a solution exists, I apologize for the redundant post & please post a link to the solution.  

Thanks 

 

windows 10 pro education os a variant of Windows 10 Pro  that provides education-specific default settings.

 

Product Expert
Posts: 2,945
Registered: ‎10-16-2012

Re: Pixma TR8520 printer won’t install software

lakemcdougall,

 

There may be some restrictions in place on the Windows 10 Education computer that are keeping the MP Drivers from being installed.  If the computer was provided by your school, please contact the network administrator for assistance with the errors that you described.

 

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