05-24-2019 09:00 AM
Solved! Go to Solution.
05-26-2019 02:04 PM
Did you remove the old printer from the system and uninstall its print driver and software from your machine before trying to install and connect the new 8520?
I didn't see anything on the printers support page saying it's no longer supported
One of the windows 10 drivers is from 4/14/2019.
Saying you can't do smething tells us absolutely nothing about what happens when you try to install the software. Software installer doesn't start, run, or displays an error message, starts but doesn't finish, get's to this point and... ???
So far the problem you are describing appears to be with your PC and not with the printer.
The more information you provide, the easier it is for others to try and help.
05-27-2019 03:28 AM
I understand you have encountered difficulty installing the driver and software for the TR8520 from the CD and the website. Instead of installing the full driver package. Please download and install the MP Driver. After the primary driver for printing/scanning/and faxing is installed. You can pick and choose which software you would like to install from under the software tab. Before attempting to install the driver again I recommend making sure the driver is not installed or uninstalling the TR8500 series driver and restarting the computer. The following steps will assist you.
Confirming or uninstalling the TR8500 series (this may also assist with remove the older PIXMA printer drivers/software)
Now that the computer is restarted, let's confirm the computer and printer are on the same network. This can be done by accessing the printer's webpage. The printer's IP Address will be needed to do this. The following steps will assist you with obtaining the printer's IP Address:
Now we are ready to install the MP Driver, please perform the following steps:
05-27-2019 05:37 PM
09-22-2019 08:50 AM - edited 09-22-2019 11:44 PM
Recently purchased a TR8520 and for a month have not been able to install all the drivers required to PRINT & SCAN.
I have installed the printer as a wireless network printer AND a USB printer. Both times, I am able to manually scan AND print from my iPhone, but cannot print or scan rom my laptop [Windows 10 Pro Education 64-bit].
I have followed all the instructions listed by Caemene,above, but received the same error.
I have tried to install the printer/scanner/fax using only the MP driver as well as the Full Driver Setup [uninstalled everything, cleaned registry and rebooted between installs]. Prior to install, windows Defender is turned off as well as anti-virus app. The fax driver appear to install correctly although I don't have a landline so can't test it..
Only TR8500 series FAX shows up in Devices & Printers, but in Device Manager both Printer & Fax are listed as:
Attempted to update driver in Device Manager for both printer & fax but both encounter the same error.
ALTHOUGH I don't want to install the Easy Web Print function, it installs automatically when using the MP driver. The EasyWeb print driver is a kernel-mode driver and is not compatible--at least that is what the error states.
All kernel-drivers were phased out with VISTA, due to their inherent stability issues, & replaced with user-mode drivers. The installation appears to go well until it hits the EWP driver, at which point it stops and aborts the installation.
Installing ONLY the printer & scanner drivers would appear to solve the problem. No fax driver, No easy-web print driver, no image garden, just the printer and scanner drivers are needed. If it's possible to download only those drivers, that would be awesome.
I tried installing it as a local printer [server] which is a work-around for kernel-mode drivers, but was unsuccessful.
My only other option is to change the group policy for printers and configure it to disable the block on kernel-mode drivers.
I would prefer not to do this as it can cause Windows to crash [BSOD] if the EWP is not 'well-written' [in Microsoft's words].
Here are the errors I received:
The event viewer lists the following printer install error:
The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0001.
Windows encountered an error
THE PRINTER DRIVER IS NOT COMPATIBLE WITH A POLICY ENABLED
ON YOUR COMPUTER THAT BLOCKS NT 4.0 DRIVERS.
Any help on how to resolve this issue is greatly appreciated.
I am currently emailing documents to my iphone and printing from there.. did I mention the tax audit?
In a bit of a desperate situation .. any & all thoughts welcome. . next up: a call to support ...
I searched for prior posts on this issue but could find nothing. If a solution exists, I apologize for the redundant post & please post a link to the solution.
windows 10 pro education os a variant of Windows 10 Pro that provides education-specific default settings.
09-23-2019 05:47 PM
There may be some restrictions in place on the Windows 10 Education computer that are keeping the MP Drivers from being installed. If the computer was provided by your school, please contact the network administrator for assistance with the errors that you described.
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01-02-2020 06:01 PM
I went through the procedure and the printer drivers still did not load properly. When I send file to printer, it shows the printer is ready but then I get a message that the printer cannot print the file. I have tried Adobe, Word and Excel with the same error message.I can print from my phone or Ipad but not a computer. I have tried two different computers. This printer is far to new to have these issues. I can't load from disk or website.
05-20-2020 01:44 PM
There appears to be an issue with the installer for the 8500 series printer, at least with the latest Windows 10 versions. For some reason, even when installing from a local or domain administrator account the installer does not recognize that it is an admin account. The easiest process I found for getting around this (if it is a network printer) is to:
My assumption if you have issues with using the installer for a USB connected printer is that you would do the same download and extraction for the driver and manully add the driver under the printer properties.
This is a giant pain in the butt, and would not be if Canon would just troubleshoot and fix their installer(s).