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New Contributor
Posts: 1
Registered: ‎09-24-2015

Pixma. Paper jammed message

Pixma. Getting message Paper jammed, but there is no paper in printer. How to resolve

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New Contributor
Posts: 2
Registered: ‎05-21-2020

Re: Pixma. Paper jammed message

I have the same issue of papaer jam error with no papaer in the printer. I went through the recommeneded steps just to be sure, 100% certain no paper jammed, but sll get the error. appreciate any advice.

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Moderator
Posts: 178
Registered: ‎08-20-2018

Re: Pixma. Paper jammed message

Hi,

 

Thank you for your inquiry, and welcome to the Canon Forums.

 

We appreciate your participation, however, for the community to best assist you can you provide us with the model name of your printer? 

  

If you live outside the United States, please visit: https://global.canon and select your country or region for your support needs.

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New Contributor
Posts: 2
Registered: ‎05-21-2020

Re: Pixma. Paper jammed message

My Cannon Pixma is a MG3520

It still has an error for a paper jam even though there is no paper in he printer.

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New Contributor
Posts: 1
Registered: ‎07-27-2020

Re: Pixma. Paper jammed message

My Pixma G4210 is doing the same thing. I even took it back to the store where I bought and they assured me there was not a paper jam. Said that I would have to go through Canon. They felt that it was a senor problem that only Canon could fix or buy a new printer. I paid a pretty good penny for this printer.

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Occasional Contributor
Posts: 6
Registered: ‎07-28-2020

Re: Pixma. Paper jammed message

PIXMA MX592 has this problem and others too.
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Product Expert
Posts: 1,089
Registered: ‎11-19-2018

Re: Pixma. Paper jammed message

Hi,

 

Since there is no paper jam, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

 

If that does not resolve your issue, contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Occasional Contributor
Posts: 6
Registered: ‎07-28-2020

Re: Pixma. Paper jammed message

Solution didn't work.
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Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Pixma. Paper jammed message

[ Edited ]

Hi loriand

 

If the steps provided didn't correct the problems, then if you're located in the U.S., contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.  If you have not yet done so, you may first need to register the printer at https://mycanon.usa.canon.com/

 

If you're located outside of the U.S., you may find your regional branch of Canon through the map at https://global.canon/en/support

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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