05-23-2019 06:22 PM
I'm having the same problem. I have TWO MX922's and one works and the other doesn't. I spent 1 hour witrh tech support today and they said it wasn't the printer since I was able to print from my iPhone. What a crock. This printer has worked yesterday and trhen poof it stopped working. I connected the 2nd one and works just fine. THIS MAKES no SENSE.
05-23-2019 07:07 PM
The Pixma MX922 will only connect to 2.4ghz WIFI. If your router only sends 5ghz WIFI, then you will need to get a dual signal WIFI router. That should fix the issue.
05-24-2019 02:19 AM
I understand you have two MX922 printers; however, one of them is not communicating over the network. To troubleshoot this issue please perform the following steps.
Turn off the current network-connected MX922 printer.
The following steps will be performed on the printer not currently connected to the network:
These steps will walk you through resetting the network card on the printer, adjusting two of the communication communication settings, followed by attempting to connect the printer to the network via Standard Setup.
Resetting the Netwrk Card
Adjusting Communication Settings
Once the IPv6 setting has been disabled, the Wireless LAN DRX Settings will need to be disabled. Please perform the following steps to disable the Wireless LAN DRX Settings.
Wireless Setup via Standard Setup
With the printer connected to then network, attempt to print a test page from your mobile device. After a successful test print. Turn the previous MX922 back on.