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New Contributor
Posts: 1
Registered: ‎04-05-2015

Pixma MX922 - why can't I clear "Support Code" 1403 - I have not prints pending.

I am getting a Suport Code 1403 "The type of print head is incorrect. Install the correct print head".

 

I have no prints pending or in progress.

 

Print is brand new - two weeks old, I have removed the print head twice and reinstalled, I have powered down the printer several times. I have removed the ink cartridges several times and reinstalled.

 

Is this a defective print head - as I stated, the machine is only two weeks old and has maybe been used 5 times total.

 

Hlep please.

 

Thank you!

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Pixma MX922 - why can't I clear "Support Code" 1403 - I have not prints pending.

Hi rread,

 

Since removing and reseating the ink tanks and print head, as well as resetting the printer did not resolve the error, the printer will require servicing; please call or email us using one of the methods on the Contact Us page for further assistance.

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