Pixma MX922 pulling in multiple pages when printing

[chips]

MX922 - couple weeks old. Has been functioning fine in excellent photo printing.

But, when page printing on premium grade paper ( 20 or 24lb) the printer has the very annoying tendency to grab up 2 or more pages at the same time.

Paper is fanned ( fluffed up) before inserting into the tray and squared up

Paper tray is properly adjusted.

Tray is properly inserted.

Will print fine and then will drag in 2 or more pages in. Print a couple fine and then 3 pages get drawn in. I pull out the tray and check the paper and I see no issues. Have removed the paper and fan it and hope for the best.

This is really annoying when doing duplex printing let alone on single sided.

I have now tried this with 3 different brands of name brand paper.

Scanned this forum and haven't seen any similar reports.

Just ocurred again when trying to print 17 pages 2 paged and 3 pieces were drawn in.

Suggestions?  Ideas?

A great printer otherwise.

[MarkII]

Hi chips,

Is your paper measured in g/m2?  If so, we recommend the paper be between 64 to 105 g/m2. This measurement is much more reliable for determining your paper compatibility (especially with thicker paper).  Additionally, it may help to perform a roller cleaning on your printer.  For more information on this process, please review the following article from our Knowledge Base: Cleaning the Paper Feed Roller - MX922.  

If this didn't work, or if you have any other questions, please feel free to Contact Us!

[chips]

 Georgia Pacific Premium - 24lb with 90g/m2.

I THINK I made the problem go away with the menu setting about Prevent Paper Abrasion.

Since I did this it has printed flawlessly on single sided or duplex. I even tried the other HP Premium 20 ib and NO issues.

4 sessions and it has been working as it should for a brand new printer.

Thanks.

Will keep your other suggestions in mind if it reppears.

Ciao

[BodyBalance]

Wow. So we're screwed basically - we have been printing our brochures on 48lb paper for almost a decade....