06-26-2014 11:02 AM
As the subject line states - it shows the document is still in the queue. I have it setup on our wireless router to print. I have to unplug the printer in order to reset it - it gives no error message, will not cancel the document, etc. I end up doing this a couple of times per day. Please help! If this is a wifi/WAN network issue, I'll hook up a cord and be done with it - I don't have to use it to print wirelessly, although that is one of the reasons I selected this model was for that capability.
06-26-2014 11:19 AM
So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.
Thanks and have a great day!
06-26-2014 11:25 AM
I'm using Windows 7. There are no error messages given either on my computer or on the printer screen.