05-31-2014 10:46 AM - edited 05-31-2014 10:47 AM
I have been able to scan to my machines by placing documents on the platen directly and hitting scan.
Two days ago, it stopped scanning from the machine. I would place a document, insure that the PC was available, click Black & White scan, and I would observe the "Please wait momentarily". The scan never occurs, and it returns to the menu without asking if I want to place another document on the tray.
But I could go on the utility on my Mac and execute a scan.
I did run out of ink recently, but have since refilled it. I saw a post that holding the Stop button for five seconds will turn off the ink reservoir sensor on another Canon model -- it didn't work, but was easy enough to try. I thought that should rule out ink being the culprit.
Is there a reset method for being able to scan from the display again? I don't want to lose that feature, as it is how I use the MFP primarily.
06-02-2014 10:36 AM
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
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06-02-2014 10:41 AM
Sure! Mac OSX 10.9.3.
But, the operating system is meaningless at this point.
If you read above, I want to press the scan button on the MPF display and have it scan.
At present, the scan button does nothing -- it tells me to wait momentarily, then returns to the Scan start screen.
I can initiate a scan from my Mac, but that's not my problem. I want the MPF scan button to work again.
06-03-2014 10:17 AM
It was user error - I need to confirm that the target machine had the utility running.
After scanning to a USB, I had concluded that the scanning utility was not required to scan to the PC. I expected the MX922 would at least attempt to scan and fail on the save.
I understand now that you require the TWAIN drivers to get to save to the target machine.
09-26-2014 01:48 PM
A really lame way for Canon to do things!
The MX922 should start the drivers automatically!
I replaced a MX860 with this unit, and find the PC interface very user unfriendly.
05-27-2015 11:15 AM
I am having the exact same problem. I had successfully been able to scan from my machine, but all then yesterday, I was no longer able to scan from my machine. I am still able to scan from the software on my PC. I am running windows 7 enterprise and am connected via USB.