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New Contributor
Posts: 2
Registered: ‎05-26-2016

Pixma MX712 shut down and won't turn back on

I performed all of the basic troubleshooting items including unplugging at power source, unplugging power cord from printer, plugging into various outlets, all with no luck. Any other ideas are greatly appreciated.
Product Expert
Posts: 2,952
Registered: ‎10-16-2012

Re: Pixma MX712 shut down and won't turn back on

Hello.

 

To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes.  Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on properly.

 

If the issue persists, find more help at Contact Us.

 

 

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New Contributor
Posts: 2
Registered: ‎05-26-2016

Re: Pixma MX712 shut down and won't turn back on

Thanks, Michael. I tried your suggestion and it did not work. I will reach out for support via Contact Us.
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