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New Contributor
Posts: 2
Registered: ‎05-28-2020

Pixma MX492 Can't Initiate Scanning

Hello: 

 

I used to be able to scan using the MyImages tool bar then I had to use the IJ Utility bar and now I can't scan at all. In the past I have downloaded unistalled and reinstalled the appropriate drivers every time I used the scanner. I try to find the problem through the user manual but to no avail. Please help. 

 

My computer is operating on Windows 10. 

 

 

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Esteemed Contributor
Posts: 2,135
Registered: ‎11-19-2017

Re: Pixma MX492 Can't Initiate Scanning

[ Edited ]

Greetings,

 

Could the problem be how the printer is connected..  and to what?

 

Start here:

 

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/CNT/CNT_Myprinter_Trouble.html

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Highlighted
New Contributor
Posts: 2
Registered: ‎05-28-2020

Re: Pixma MX492 Can't Initiate Scanning

Thank you I will work on it and will post my results. 

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