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Pixma MX490 won't print

Gilsieg65
Apprentice

Black cartridge is over 1/2 full but will not print. It is a newer XL cartridge. 

The color cartridge will print, its about the same level, and it is the original one that

came with the printer about 3 years ago.

I haven't used the printer that much since I changed the black cartridge about a year ago.

Why is this happening?

3 REPLIES 3

munchichic
Contributor
The cartridge could be dried shut. Take it out and wipe with a wet paper towel to clear the dried toner off the connectors. This will be messy! Wipe dry, then reinsert and try again. Hope that helps!

Michael
Product Expert
Product Expert

Hello.

 

Try performing a few cleanings to see if this will help with your issue.  Visit the following link for details:

 

https://support.usa.canon.com/kb/index?page=content&id=ART162059 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Gilsieg65
Apprentice

Cleanings performed. No good. Seems that i need new ink cartridges.  

Thanks fot your help.

 

Gil

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