Canon Community Canon Community

New Contributor
Posts: 2
Registered: ‎11-20-2019

Pixma MX490 won't print

Black cartridge is over 1/2 full but will not print. It is a newer XL cartridge. 

The color cartridge will print, its about the same level, and it is the original one that

came with the printer about 3 years ago.

I haven't used the printer that much since I changed the black cartridge about a year ago.

Why is this happening?

Occasional Contributor
Posts: 12
Registered: ‎01-31-2018

Re: Pixma MX490 won't print

The cartridge could be dried shut. Take it out and wipe with a wet paper towel to clear the dried toner off the connectors. This will be messy! Wipe dry, then reinsert and try again. Hope that helps!
Product Expert
Posts: 2,999
Registered: ‎10-16-2012

Re: Pixma MX490 won't print



Try performing a few cleanings to see if this will help with your issue.  Visit the following link for details: 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎11-20-2019

Re: Pixma MX490 won't print

Cleanings performed. No good. Seems that i need new ink cartridges.  

Thanks fot your help.



powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement