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New Contributor
Posts: 2
Registered: ‎11-20-2019

Pixma MX490 won't print

Black cartridge is over 1/2 full but will not print. It is a newer XL cartridge. 

The color cartridge will print, its about the same level, and it is the original one that

came with the printer about 3 years ago.

I haven't used the printer that much since I changed the black cartridge about a year ago.

Why is this happening?

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Occasional Contributor
Posts: 12
Registered: ‎01-31-2018

Re: Pixma MX490 won't print

The cartridge could be dried shut. Take it out and wipe with a wet paper towel to clear the dried toner off the connectors. This will be messy! Wipe dry, then reinsert and try again. Hope that helps!
Product Expert
Posts: 2,999
Registered: ‎10-16-2012

Re: Pixma MX490 won't print

Hello.

 

Try performing a few cleanings to see if this will help with your issue.  Visit the following link for details:

 

https://support.usa.canon.com/kb/index?page=content&id=ART162059 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎11-20-2019

Re: Pixma MX490 won't print

Cleanings performed. No good. Seems that i need new ink cartridges.  

Thanks fot your help.

 

Gil

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